Pursuant to Article 64 of Legislative Decree 206/2005, the consumer CUSTOMER, i.e. a natural person who purchases goods for purposes not related to his professional activity, has the right to withdraw from the purchase contract for any reason whatsoever and, consequently, to return the purchased goods and is entitled to obtain reimbursement of the expenditure incurred, by completing the Return Form, observing the procedures described below.
The right of withdrawal is legitimately exercised when it complies with the following conditions:
a- the Return Form must be correctly filled out and sent to the Seller Company within 10 working days from the receipt of the products;
b- the products must not have been used, worn or damaged;
c- the identification tag, attached to the goods, must still be attached to the products;
d- the products must be returned in their original packaging;
e- products on sale/promotion cannot be returned or exchanged
f- the right of withdrawal is exercised with respect to the product in its entirety and not on parts or components of it; if a kit has been purchased, all the elements that make up the kit must be returned;
g- if the products to be returned have been purchased in a single order, the same must reach the Seller Company in a single shipment, otherwise it will be at the Company's discretion not to accept the return;
h- the returned Products must be delivered to the Courier (able to perform insured transport) within 10 working days from the date of receipt of the Products themselves;
i- in the case of premium operations or combined promotional sales, in which the purchase of one good is associated with another good that is sold at a derisory price (or given as a gift), the right of withdrawal will be legitimately exercised with the return of both goods purchased (given the constraint of the ancillary nature of the promoted good with respect to the first).
To exercise the right of withdrawal, the CUSTOMER, without the need to provide explanations and without any penalty, must send within the period of 10 working days from the day of receipt of the good, the return form or, in any case, a communication indicating the desire to withdraw from the contract.
The return form or other equivalent written communication may be sent by e-mail to the Company at info@cpmoka.it , and must always be placed inside the package. The return can be made within the aforementioned period: 10 days from receipt of the goods.
At the same time as sending the withdrawal notice, the CUSTOMER must take steps to return the goods to the Company, using a Courier of their choice (courier or postal service) that guarantees the insurance of the goods against the risks of damage and theft. The return shipment, if this is not due to a shipping error by the Mokà company, remains the responsibility of the customer.
The good must be returned undamaged and carefully packed in its original packaging, complete with every accessory and with the identification tag still firmly joined. It is recommended, in order to limit damage to the original packaging, to place the good in a second envelope.
Shipping costs related to the return of the goods shall be borne by the CUSTOMER. The CUSTOMER must insure the goods against theft and transport damage, for the value indicated in the invoice, bearing the relevant costs, thus guaranteeing the return of the goods to the Seller Company and observing an essential condition for the legitimate exercise of the right of withdrawal.
The Company is not liable in any way for damage or theft/loss of goods returned by uninsured shipments. The Company will refund the price of the good for which the CUSTOMER has exercised the right of withdrawal provided that, together with the good, still provided with the identification tag permanently connected, is returned the return form correctly completed.
Without prejudice to any additional costs of damage restoration, the Company will refund the full amount paid by the CUSTOMER at the time of the purchase of the good, within 30 days from the date on which the Company became aware of the exercise of the right of withdrawal, provided that the good has been shipped in the manner and time specified above, the refund will be made by crediting the sums back to the Current Account indicated by the customer on the return form.
The right of withdrawal automatically lapses in cases where the conditions a) to h) above are not met. In the case of forfeiture of the right of withdrawal, the Company will return the purchased goods (if received in its possession) to the sender, charging the sender for shipping costs.