A- the Return Form must be correctly filled out and sent to the Seller Company within 14 working days from the receipt of the products;

B- the products must NOT have been used, worn or damaged;

C- the products must NOT have been personalized with names and/or inscriptions or made to measure.

D- the identification tag, attached to the goods, must still be attached to the products;

E- the products must be returned in their original packaging;

F- sale/promotional products cannot be returned or exchanged

G- if the products to be returned were purchased in a single order, they must be sent to the Selling Company in a single shipment, otherwise the Company reserves the right not to accept the return;

H- returned products must be delivered to the Courier (capable of providing insured transport) within 14 working days from the date of receipt of the Products themselves;

I- in the case of bonus offers or combined promotional sales, where the purchase of one item is associated with another item that is sold at a negligible price (or given free of charge), the right of withdrawal shall be legitimately exercised by returning both items purchased (given the accessory nature of the promotional item in relation to the first item).

J- the customer is responsible for the shipping costs for the return (except in the case of errors on the part of the shipping company).

Return form download

The return form or other equivalent written communication may be sent by email to the Company at info@cpmoka.it and must always be included inside the package. Returns can be made within 14 days of receipt of the goods..

At the same time as sending the withdrawal notice, the CUSTOMER must take steps to return the goods to the Company, using a Courier of their choice (courier or postal service) that guarantees the insurance of the goods against the risks of damage and theft. The return shipment, if this is not due to a shipping error by the Mokà company, remains the responsibility of the customer.

At the same time as sending the notice of withdrawal, the CUSTOMER must arrange for the return of the goods to the Company, using a courier of their choice (courier or postal service) that guarantees insurance of the goods against the risks of damage and theft. The cost of returning the goods, if this is not due to an error on the part of Mokà, shall be borne by the customer.

The goods must be returned intact and carefully packed in their original packaging, complete with all accessories and with the identification tag still firmly attached. In order to limit damage to the original packaging, we recommend placing the goods in a second envelope.

The Company is not liable in any way for damage or theft/loss of goods returned by the customer.

The Company will refund the price of the goods for which the CUSTOMER has exercised the right of withdrawal, provided that, together with the goods, still bearing the permanently attached identification tag, the correctly completed return form is returned.

Without prejudice to any additional costs for repairing damage, the Company will refund the full amount paid by the CUSTOMER at the time of purchase of the goods within 30 days of the date on which the Company became aware of the exercise of the right of withdrawal, provided that the goods have been shipped in accordance with the methods and times indicated above, and the request is accompanied by instructions for the refund, to be made using the same method used for the purchase, i.e., via PayPal or bank transfer (in the latter case, please indicate the IBAN and account holder).

The above information must be provided to the Company within 30 days of notification of the right of withdrawal, after which the right will lapse.

The right of withdrawal automatically expires in cases where the conditions from A. to J. indicated above are not met and in cases where the instructions for reimbursement, as indicated above, are not provided.